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Terms

Introduction

This purchase is governed by the standard terms and conditions for consumer purchases of goods over the internet as outlined below. Consumer purchases over the internet are primarily regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Control Act, the Right of Withdrawal Act, and the E-Commerce Act, which provide the consumer with non-waivable rights. These laws are available at www.lovdata.no. The terms of this agreement should not be interpreted as limiting the statutory rights but rather outline the main rights and obligations of the parties involved in the transaction.

The sales terms are prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms, see the Consumer Authority’s guide here.

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1. The Agreement

The agreement consists of these terms and conditions, the information provided in the order solution, and any specially agreed terms. In the event of a conflict between the information, the specially agreed terms between the parties shall prevail, provided this does not conflict with non-waivable legislation.

The agreement is further supplemented by relevant legal provisions regulating the purchase of goods between businesses and consumers.

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2. The Parties

The seller is Easy Caravan AS, Gammelveien 94, 9143 Skibotn, Norway, post@easycaravan.no, +47 926 67 622, NO 927 726 556 VAT, and is hereafter referred to as the seller.

The buyer is the consumer who places the order and is hereafter referred to as the buyer.

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3. Price

The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. Any additional costs not disclosed by the seller before the purchase shall not be borne by the buyer.

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4. Conclusion of the Agreement

The agreement is binding for both parties once the buyer has submitted their order to the seller.

However, the agreement is not binding if there is a typographical or clerical error in the seller’s offer in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed.

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5. Payment

The seller may demand payment for the goods from the time they are shipped from the seller to the buyer.

If the buyer uses a credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the goods are shipped.

If payment is made by invoice, the invoice will be issued to the buyer upon shipment of the goods. The payment deadline is stated on the invoice and is at least 14 days from receipt.

Buyers under the age of 18 cannot pay by invoice after delivery.

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6. Delivery

Delivery has occurred when the buyer, or their representative, has taken possession of the item.

If the delivery time is not specified in the ordering solution, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

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7. Risk of the Goods

The risk for the goods passes to the buyer when they, or their representative, have received the goods in accordance with section 6.

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8. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from when the withdrawal period begins. All calendar days are included. If the period ends on a Saturday, public holiday, or bank holiday, it is extended to the next working day.

The withdrawal deadline is met if the notification is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, email, or letter).

The withdrawal period begins:

  • For single items: the day after the item(s) is received.

  • For subscriptions or regular deliveries of identical goods: the day after the first delivery is received.

  • For purchases consisting of several deliveries: the day after the final delivery is received.

If the seller fails to inform the buyer about the right of withdrawal and provide a standardized withdrawal form before the agreement, the withdrawal period is extended by 12 months. If the seller provides this information during the extended period, the withdrawal period will end 14 days after the buyer receives the information.

When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days after notification. The buyer covers the direct cost of returning the item unless otherwise agreed or if the seller failed to inform the buyer that they must cover return costs. The seller cannot charge a fee for the buyer’s use of the right of withdrawal.

The buyer may examine or test the goods in a proper way to determine the nature, characteristics, and function of the item, without losing the right of withdrawal. If such testing goes beyond what is reasonable and necessary, the buyer may be liable for any diminished value.

The seller must refund the purchase amount to the buyer without undue delay and no later than 14 days from receiving the notification. The seller may withhold the refund until the goods are returned or documentation is provided that the goods have been returned.

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                - Withdrawal Form

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9. Delay and Non-delivery – Buyer’s Rights and Deadline for Claims

If the seller does not deliver the goods or delivers them late under the agreement, and this is not due to the buyer, the buyer may according to the Consumer Purchase Act chapter 5:

  • Withhold payment

  • Demand fulfillment

  • Terminate the agreement

  • Demand compensation

Claims should preferably be made in writing for evidence purposes (e.g., email).

 

Fulfillment

The buyer can maintain the purchase and demand fulfillment unless the seller faces an insurmountable obstacle or fulfillment causes unreasonable inconvenience or cost compared to the buyer’s interest. If the obstacle is resolved within a reasonable time, the buyer may still demand fulfillment.

The right to demand fulfillment is lost if the buyer waits unreasonably long.

 

Termination

If the seller does not deliver on time, the buyer shall give a reasonable extension. If the seller still fails to deliver, the buyer may terminate the purchase.

Termination can be immediate if the seller refuses to deliver or if the delivery time was essential for the buyer and communicated to the seller.

If the item is delivered after the agreed time or extension, the termination must be exercised within a reasonable time.

 

Compensation

The buyer may claim compensation for losses due to the delay unless the seller proves that the delay was due to circumstances beyond their control that could not have been foreseen, avoided, or overcome.

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10. Defect in the Goods – Buyer’s Rights and Complaint Deadline

If the goods are defective, the buyer must notify the seller within a reasonable time. Two months from discovering the defect is always deemed timely. Complaints must be made no later than two years after delivery, or five years if the product is expected to last significantly longer.

The buyer may, under chapter 6 of the Consumer Purchase Act:

  • Withhold payment

  • Demand correction or replacement

  • Demand a price reduction

  • Terminate the agreement

  • Claim compensation

Complaints should be in writing.

Correction or Replacement

The buyer may demand correction or replacement unless it is impossible or causes unreasonable costs for the seller. Correction or replacement must occur within a reasonable time. The seller normally has no more than two attempts.

Price Reduction

If the goods are not corrected or replaced, the buyer may demand a proportional price reduction.

Termination

The buyer may also terminate the purchase if the defect is not minor and the item is not corrected or replaced.

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11. Seller’s Rights in Case of Buyer’s Breach

If the buyer fails to pay or meet other obligations under the agreement, and the failure is not due to the seller, the seller may under chapter 9 of the Consumer Purchase Act:

  • Withhold the goods

  • Demand fulfillment

  • Terminate the agreement

  • Claim compensation

Interest on late payments, collection fees, and fees for uncollected goods may also apply.

Fulfillment

The seller may demand payment. If delivery has not occurred, this right is lost if the seller waits unreasonably long.

Termination

The seller may terminate the agreement in the event of significant default, but not if the total purchase amount is paid. If a reasonable extension is granted and the buyer still fails to pay, the seller may terminate.

Interest/Collection Fee

If the buyer does not pay on time, interest may accrue according to the Late Payment Interest Act. The claim may also be sent to debt collection after prior notice, with applicable fees.

Fee for Uncollected Goods

If the buyer does not collect unpaid goods, the seller may charge a fee covering actual delivery costs. This fee does not apply to buyers under 18.

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12. Warranty

Any warranty provided by the seller or manufacturer gives the buyer additional rights beyond statutory consumer protection. A warranty does not limit the buyer’s rights to complain or make claims under sections 9 and 10.

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13. Personal Data

The seller is the data controller. Unless the buyer consents otherwise, only personal data necessary to fulfill the agreement will be collected and stored, per applicable law. Data will only be shared when necessary to fulfill the agreement or when legally required.

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14. Dispute Resolution

Complaints must be addressed to the seller within a reasonable time, cf. sections 9 and 10. Parties should try to resolve disputes amicably. If unsuccessful, the buyer may contact the Norwegian Consumer Council for mediation: +47 23 400 500 or www.forbrukerradet.no.

The EU Commission’s complaints portal may also be used if the buyer is in another EU country: http://ec.europa.eu/odr.

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